At ARTSWIFT, we strive to provide our customers with high-quality products and excellent customer service.

We understand that there may be situations where a refund is necessary, and we have established the following refund policy:

1. Product damage： If you happen to receive a product that is damaged or defective, you may be eligible for a refund. To initiate a refund, please get in touch with our customer service team（service@artswift.com） within 7 days of receiving the product. Additionally, please provide photos of the damaged item for our records. Please note that refund requests for products will be assessed on a case-by-case basis, taking into account the specific circumstances of each case.

2. Incorrect Address: We are unable to provide a refund if the product is shipped to an incorrect address provided by the customer. It is the customer's responsibility to ensure that the shipping address provided is accurate and complete at the time of the order.

3. Refund Process: To request a refund, please get in touch with our customer service team（service@artswift.com） with your order details and a description of the issue. We will review your request, if applicable. we will initiate the refund process.

4. Refund Timeframe: The refund will be issued to the original payment method used for the purchase， Usually, it takes 1-10 business days, varying with different banks.

We are committed to ensuring customer satisfaction and will do our best to address any concerns or issues regarding your purchase. If you have any questions about our refund policy, please feel free to contact us. Thank you for choosing ARTSWIFT.